hoxislid.com Returns & Refunds Guide

At hoxislid.com, we genuinely hope to provide you with high-quality items. However, we understand that sometimes you might need to return an item or request a refund. Don’t worry, we’ve prepared a simple and convenient 30-day return period for this! This means you have a full 30 days from the day you receive your item to submit a return request. Requests made after this period cannot be processed.

This guide will detail how to process returns and refunds for items purchased on our website.

Under What Circumstances Can You Return or Exchange an Item?

Problematic Item:If the item you received is damaged, has a manufacturing defect, or is of poor quality, you can request a return or refund.

Received Incorrect Item:If we accidentally sent you the wrong item, we will certainly take responsibility to help you return it or exchange it for the correct item you ordered.

How Long Do You Have to Return an Item?

Please make sure to inform us that you wish to return an item within 30 days of receiving it.

How to Process a Return?

You can contact our customer service team via email at [email protected] to tell us you want to return an item. Please provide your order number, the reason for the return, and ideally, clear photos of the item to help us understand the situation.

Our team will review your request as quickly as possible, then provide you with the specific return address, and if eligible, we will also provide you with a pre-paid return shipping label.

What Are the Requirements for Returned Items?

The returned item must be in its original condition, with all tags intact, and the original packaging must be complete.

For the health and safety of all customers, returned items must not show any signs of use, wear, or damage. If the item does not meet these conditions, we may not be able to process your return.

How Are Refunds Processed?

After we confirm that the returned item matches your description, the refund will begin processing within 1-2 business days. The refund amount will be returned to your original payment account. Please note that the actual time it takes for the funds to appear in your account depends on your bank, typically taking 7-15 days.

How Are Return Shipping Costs Calculated?

There are no additional handling fees for returns themselves. If the return is due to our fault (e.g., the wrong item was sent or there was a quality issue), then the full refund amount will be returned to you, and we will cover the return shipping costs.

What if I Want an Exchange?

If you wish to exchange an item for a different size or style, please clearly state your request when contacting us. We will guide you through the exchange process, and exchanges also do not require any additional handling fees or shipping costs.

Can I Cancel an Order?

If your order has not yet been shipped, please contact us as soon as possible to cancel it. Once the item has been shipped, it will need to be handled according to the provisions of this return policy.

Need Help? Please Contact Us!

If you have any questions about returns and refunds or need further assistance, please feel free to contact our customer service team via [email protected].

Important Note: hoxislid.com reserves the right to update and modify this Return and Refund Policy at any time. Please review this page periodically to stay informed about the latest policy content. Your continued use of our website signifies your acceptance of all changes to these policies.

Return Address: 4 EUMERALLA AVE，LOWER TEMPLESTOWE 3107，Australia
Email: [email protected]

Last Revised: 2025-11-26